TimeTec Patrol will send push notifications and emails to alert superior in charge when guards were off-schedule. You can also set different alert timer on each route.

Yes. In TimeTec Patrol you can insert live maps complete with GPS locations of the guards when they scan at checkpoints. For building, floor plan could be used to provide tour routes details for reference as well.

Yes. Guards can send notifications in the form of incident reports and SOS alerts through TimeTec Patrol App during their patrol rounds. Once the notification is sent, it will be reflected instantaneously on the monitoring screen at the control room.

During rounds, guards will be posed with a few questions that they need to answer during their patrol routes according to the admin's setting, for example, is there any broken window? The answer yes will send the report back to the control room and the guard will have to snap a photo to attach with the report. Guards can also report incidents when they observe something out of the ordinary.

Guards can use the S.O.S function to ask for assistance during emergencies. The S.O.S will trigger alert sound from the smartphone, will make the LED light blink rapidly, automatically snaps the front photos and all information will be sent to the control room complete with the current GPS location immediately.

Vice versa, officers from the control room can send notification to guards on duty or send additional tasks to be done during the duty.

Yes. Refer to answer to the above question.

Yes. Refer to answer to the above question

During rounds, guards will be posed with a few questions that they need to answer during their patrol routes according to the admin's setting, for example, is there any broken window? The answer yes will send the report back to the control room and the guard will have to snap a photo to attach with the report. Guards can also report incidents when they observe something out of the ordinary.

Only administrator has the right to edit or change the questions assigned to each checkpoint

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Yes. TimeTec Patrol can send incident reports to client through emails or mobile push notification.

Yes, you can do it through the TimeTec Patrol Web PC Portal.

Current we only allow schedule setup from the PC web portal.

They can view the assigned routes in the TimeTec Patrol App when they signed in.

There are 3 reports available in TimeTec Patrol which includes Incident Report, Patrol Records and Monthly Patrol Records. And there are 4 listings available which are Floor Plans & Checkpoints, Security Guards on Duty, List of Incidents & Notifications, List of Patrol Routes & Checkpoint. All available in PDF, XLS, XLSX and RTF format.

Currently, it's not an option.

Yes you can.

Yes you can export the reports into XLS or XLSX format to be used in 3rd party system. You can also consider using TimeTec SDK to collect data directly from TimeTec Patrol.

Yes.

Yes, the changes will be reflected on the guard's mobile app immediately.

The company needs to emphasize that it is the responsibility of the guards to make sure that their smartphones have sufficient battery before the tour begins. However, in circumstances where the smartphone’s battery depletes, we recommend the use of power bank as backup so they can complete their check-ins during rounds.

TimeTec Patrol Mobile app has an Offline Mode where guards can still use the mobile app and check-in even if there’s no connection. Learn about the Offline Mode here.

Yes. You can pay to our local authorized reseller. We will activate your subscription account once we have received payment from the local reseller.

We charge the subscription fees in US dollar. If you would like to pay using your local currency, you may choose to pay to our local authorized resellers. But the total amount would be based on the then exchange rate of your local currency against US dollar.

No. You just need to pay the exact amount on the billing.

TimeTec Patrol is a SaaS subscription model that allows you to determine your payment cycle. You want to pay annually upfront or you want to pay half-yearly, let us know.

TimeTec Patrol is flexible and you can adjust your purchases based on your requirements. If you want to add licenses, you can and if you want to reduce also you can. Don't buy things in excess.

You can choose to purchase the licenses online or if you want someone to guide you through, contact us and we can connect you to the local company that can help you to determine what you need. Whatever you choose, please know that we are here to help you.

Oh, yes! You just need to SIGN UP at our website and fill up a few important details and you are good to go.

Definitely not. Since we never ask you for credit card information, we'll not going to charge you for the solution and you'll not be auto enrolled.

Definitely not. The trial period in intended to let you experience the full solution, hence you’ll have complete access to both web and mobile app.

Unfortunately, the answer is no. We don’t offer any free licenses for TimeTec Patrol.

Yes, you could get the refund for the unutilized subscription calculated by months minus the administration charges of USD 10 and bank charges.
If your subscription fee was paid to our local authorized reseller, you have to inform them to help you terminate your subscription and you have to get your refund from them.

Yes, we will send you a link via your registered email for you to download your data in csv format. It is recommended that you download the relevant data during the grace period of 45 days. After the grace period, we will remove your data from our server and any lost of data after that grace period is regretful.

Renewal of your subscription is available within 45 days of grace period after termination is approved. After that, your data will be removed from our server, and you have to start with a new subscription and go through all the system set up process again.

Our technical team is reachable via LiveChat, readily available chat channel in the TimeTec software and they can also be contacted via email at support@timeteccloud.com for a swift reply. TimeTec support is available 24-hour, 7 days a week, all year round.

Implementation Wizard will be there to assist you. All you need to do is to follow the instructions provided and you'll be able to setup your account in no time. If in any case you are stuck, the support is available for assistance.

We organize Webinar sessions every month for TimeTec Patrol. You are welcome to join to understand more on the solution. The session is free of charge, but you need to reserve your seats prior to joining the session. Schedule for the Webinar sessions will be made available soon.

Android phones & standard NFC Tags.

Unfortunately the TimeTec Patrol app is utilizing the NFC technology, which is not supported by the Apple I Phone iOs currently. We are using Android only for TimeTec Patrol

The NFC tags are pretty standard, so any brand should be compatible.

Yes, the TimeTec Patrol app is designed to be used with most of Android phones that are readily available in the market.

We recommend that the smartphones used to be attached to high-end protective cases. The high-end cases usually are thicker, tamperproof, and some are even waterproof; which will protect the smartphones better from damages.

To restrict the application in the smartphone, we recommend the company to install “app-lock” application before handing the smartphones to the guards. The “app-lock” application will lock the smartphone from downloading or launching any other applications, and it will also disallow user to uninstall the “app-lock” application or quit TimeTec Patrol app. If a guard runs away with the phone, the company can use Find My Mobile feature to locate the phone from any web portal.

TimeTec Patrol will send alert message via emails and push notification to the personnel in charge and the admin could assign another guard to replace the schedule.

You can choose either one. However, please make sure that the smartphones be registered into TimeTec Patrol before it can be used.

Any Android phone with OS v 4.0.0 and above that comes with an NFC functionality.

Neither guards can delete patrol route from the phone, nor the admin. Only administrator can manage the patrol routes through TimeTec Patrol web portal.

Currently, the GPS location is showing the last known location when the guards tap on the checkpoints.

This is not possible because TimeTec Patrol App captures the real time location when the guards scan at the checkpoint and it'll be sent to the system automatically.

The Offline Mode is designed to cater for patrol locations that do not have a cellular signal. Hence, turn on the Offline Mode while there is still an Internet connectivity in order to retrieve the latest data, routes, and incident lists from TimeTec server. Once the patrol is done, tap on Upload Data to push the data to the server. For more information, please view the detailed steps here.

TimeTec offers FREE trial for companies to experience TimeTec Patrol first hand. TimeTec Patrol licenses are sold in a block of 10 at USD20 per block per month. For more information, read http://www.timetecpatrol.com/pricing

Make sure the smartphones have been registered with TimeTec Patrol web portal.

Install the TimeTec Patrol App available in Google Play into the smartphone.

Obtain the login access.

And start using it. For the guards, use the TimeTec Patrol App during guard patrol round to tap on every NFC checkpoint and report incidents accordingly.

This is done under Locations & Checkpoint in TimeTec Patrol Web portal. Administrator must register each checkpoint by using the TimeTec Patrol App. Tap the smartphone on the NFC tag to retrieve its unique information and assign it as checkpoint for patrol route.

Administrator needs to create a route by arranging multiple checkpoints in a sequence complete with patrol rules. After the routes have been created, administrator can assign guard with their particular routes.

This can be done under Monitoring page in TimeTec Patrol. When guards started patrolling, the information from the patrol tours will be available on the TimeTec Patrol web in real time provided that the smartphone's Internet is available. All activities, times, reports, photos and etc will be "live" in TimeTec Patrol web.

This can be done under Patrol Records page in the web version. The details of checkpoint scan times, late/early scans, total checkpoint scan/miss and etc are published in this page for assessment.

Once guards send the incident report, the control room will receive the report immediately in real time. Whether or not you choose to share it with your client is your decision but you can.

There is an SOS button in TimeTec Patrol App. Guards can use the S.O.S function to ask for assistance during emergencies. The S.O.S will trigger alert sound from the smartphone, will make the LED light blink rapidly, automatically snaps the front photos and all information will be sent to the control room complete with the current GPS location immediately

Scenario 1: If you have 20 guards that are working for site A for 6 months, and then they have to move on to site B for the next 6, all you need to do is to reassign locations for them. There is nothing related to shifting of licenses.

Scenario 2: If 10 of these 20 guards left your company and you want to use their licenses for the new incoming group of guards, you just need to move the 10 leaving guards into the Inactive User list if you planned to get some information from the guards that left. By moving then to Inactive User, you can use the 10 licenses on the new guards. Deleting the guards will cause you to lose all the information and it is not reversible.